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We are taking COVID-19 seriously and offer enhanced clean and highly flexible cancellation policies. To learn more please click here. For any additional questions, please email us at sales@casahill.com

Worry Free Booking

Worry-free Booking With Our Enhanced Clean Program and Flexible Cancellations Policy


Enhanced Clean Program:

We’re going above and beyond to support your health and safety with our enhanced clean program. Our expanded housekeeping measures meets or exceeds CDC, Health Canada and local authorities “Safe Travels” protocols for cleaning, sanitizing and disinfecting and also aligns with guidelines from the hospitality industry experts. Our enhanced cleaning protocols include a seal showing that a room has not been accessed since cleaning, extra cleaning of high touch areas, increased frequency of cleaning of public areas, and the provision of disinfecting wipes at entrances and high traffic areas.


Highly Flexible Cancellation Policy:

We’re offering simple, flexible change and cancellation policies so you can book your trip with confidence and peace of mind.

For any new reservations, we offer free cancellation, free changes for 48 hours, as long as you change or cancel at least 14 days before your check-in date.


14 or more days before your check-in

You can cancel or change your reservation and receive 100% refund for your entire trip cost.


7 or more days before your check-in

You can change or cancel your reservation and receive 100% credit (even the taxes & fees) for a future stay at any of our properties with a check-in date upto 24 months after the credit is issued.

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